FAQ

Pickle Podium FAQ

Are your products authentic?

Absolutely! Every item you see on Pickle Podium is 100% authentic. We work directly with trusted pickleball brands, official distributors, or authorized resellers to bring you the best gear available.

Are all the items listed on your website in stock?

Most of the items you see on Pickle Podium are in stock and ready to ship. However, stock quantities can vary, especially with high-demand paddles or limited-edition gear.


In the rare event that you place an order for something that just sold out, we’ll contact you immediately to suggest a replacement or issue a refund.

To double-check availability, feel free to WhatsApp us at +6019 8888 489 or drop us a DM on our socials.

The item I wanted is sold out. Will it be restocked?

Restocks depend on the brand and product. Some paddles, bags, or accessories are limited runs and may not return once sold out. Others may take a few weeks or months to be available again, especially if they are imported from overseas.

If you’d like us to notify you when a product comes back, just message us and we’ll keep you posted.

Do you have a physical store where I can view the items before purchasing?

Yes! All pickleball products from Pickle Podium are proudly displayed at our main sister store, Oribags. You can visit us there to check out the gear before you purchase: 

ORIBAGS FLAGSHIP @ SETIA ALAM

No 18-2, Setia Avenue,
Jalan Setia Prima S U13/S,
Setia Alam Seksyen U13
40170 Shah Alam, Selangor, Malaysia 

Operating Hours: 
Monday to Friday (10AM to 6PM)
Saturday & Sunday (11AM - 6PM)

Kindly DM us to avoid disappointment.

Directions 
WAZE to Oribags Sdn Bhd 

Parking:
Ample parking available at Setia Avenue basement car park. Parking is free of charge. Please do not park on reserved parking lots. 

Enquiries at Oribags Setia Alam
WhatsApp us at 017 250 8899 

Is everything online available in your store?

Not everything. Space is limited at our physical store, so some items are only available online. If you’d like to check whether a specific paddle, bag, or accessory is available in-store, contact us at:

📞 Retail hotline: +6017 250 8899 
For online orders: +6019 8888 489

Do I need to register an account before I can purchase?

We recommend it! Having an account makes it easier to track your orders, manage returns, and enjoy a smoother checkout experience.

What payment options are available on Pickle Podium?

We’ve made payment as convenient as possible. You can pay via:

  • Credit/Debit Card

  • FPX Online Banking

  • E-Wallets (GrabPay, TnG, Boost, etc.)

  • Atome

👉 [Insert link to full payment details page]

How long will delivery take?

  • Within Malaysia: 1–3 working days

  • International orders: 3–8 working days (depending on destination and customs clearance)

Note: Please allow some buffer for unexpected courier delays.

If you need something urgently (like for a tournament this weekend!), we highly recommend visiting our store directly.

How can I check the status of my order?

Once your order is packed, we’ll send you a tracking number via email. You can then track your parcel directly with the courier.

Can I buy from your Shopee/Lazada shop and pick up directly from the store?

Unfortunately, no. Marketplaces like Shopee and Lazada have strict policies requiring all orders to be shipped through their system. If you need your item urgently, it’s best to buy directly from our retail store or from PicklePodium.com.

Will I need to pay taxes if I order internationally?

That depends on your country’s customs regulations. Some may impose import duties or taxes on sports equipment. If so, it will be the customer’s responsibility to pay these charges upon arrival.

Can I change my shipping address after placing an order?

Once your order is confirmed, the shipping address cannot be changed. Please ensure your address is correct at checkout. If you spot a mistake, WhatsApp us at +6019 8888 489 or contact us on our socials immediately and we’ll try our best to assist before it’s shipped.

Do your products come with warranties?

Yes – warranties are provided by the respective pickleball brands or local distributors, not directly by Pickle Podium.

How we help:
While we don’t issue warranties ourselves, our after-sales team will assist you with any warranty claims. Simply reach out to us, and we’ll coordinate with the brand or distributor on your behalf.

If you need support, WhatsApp us at +6019 8888 489.

I’m new to pickleball. Can you help me choose the right gear?

Definitely! That’s what we’re here for. Whether you’re looking for your first paddle, the right shoes, or a tournament-ready bag, our team can recommend products based on your play style, skill level, and budget.

Drop us a message anytime – we’d love to help you gear up!

👉 Still have questions?
Reach us at +6019 8888 489 or DM us on Instagram or Facebook